Refund Policy

We want you to feel confident when you invest in your growth with BreakThru Mindset. This policy explains, for each kind of purchase, when you can cancel, when you can get a refund and how to ask for one.

If your situation is not covered here, or something went wrong, please contact us. We read every message and will try to find a fair solution.

1. Go to our contact page, or email hello@breakthrumindset.com.
2. Use the email address you purchased with, and tell us what you bought, roughly when, and why you are requesting a refund.
3. We will reply within [3] business days to confirm whether the refund is approved and what happens next.

You can see your orders under Purchases in your dashboard, which can help you find the details.

This section covers recurring memberships, such as the BreakThru Mindset Academy and the BreakThru Inner Circle.

Cancel renewal anytime

You can cancel your membership's renewal at any time from your account settings, which open Stripe's secure billing portal. Cancelling stops all future charges. You keep full access until the end of the billing period you have already paid for, and nothing more is charged after that.

New memberships

If a new membership is not right for you, you can request a full refund within [7] days of your first payment.

Renewals

Renewal payments are [non-refundable], so please cancel before your renewal date if you do not want to continue. If an annual membership renewed and you meant to cancel, contact us within [14] days of the renewal charge and we will [refund it in full if you have not used the membership since it renewed].

Partial periods

We do not refund partial billing periods after you cancel, [unless the law where you live requires it].

Free trials

If a membership includes a free trial, you will not be charged if you cancel before the trial ends.

This section covers one-time digital purchases, such as The 90-Day Transformation and the digital edition of the Grateful & Becoming journal.

The 90-Day Transformation

You can request a full refund within [14] days of purchase, as long as you have completed no more than [the first 14 days] of the program.

Digital editions and downloads

Digital editions, such as the printable Grateful & Becoming PDF, can be refunded within [14] days of purchase if [the file has not been downloaded]. If a file is damaged or will not open, contact us and we will send a working copy or refund you.

Bundles

The Complete BreakThru Bundle includes the hardcover journal and The 90-Day Transformation. [The program follows the digital program terms above, and the journal follows the physical product terms below.]

When a refund for a digital program or product is issued, access to it ends.

This section covers physical items, such as the hardcover Grateful & Becoming journal and printed books.

Returns

You can return an unused item in its original condition within [30] days of delivery for a refund of the item price. Please contact us before sending anything back so we can give you the return address.

• Return shipping is paid by [you], unless the item arrived damaged, defective or incorrect.
• Original shipping charges are [non-refundable].
• We issue the refund within [5] business days of receiving and checking the returned item.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within [7] days of delivery with a photo of the problem. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Lost or late packages

If your order has not arrived within [10] business days of the estimated delivery date, contact us. We will work with the carrier and, if the package cannot be found, [send a replacement or give you a full refund].

Customs and import charges

For international orders, customs duties and import taxes are [the buyer's responsibility and are non-refundable].

Incorrect addresses

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we can [reship it once the extra shipping cost is paid, or refund the item price].

This section covers paid tickets for seminars, workshops, live sessions and in-person events.

If you cancel

• [7] or more days before the event starts: full refund.
• Less than [7] days before the event starts: [you can transfer your ticket to someone else or receive a credit toward a future event].
• No-shows: if you do not attend and did not cancel, the ticket is [non-refundable].

If we cancel or change an event

• If we cancel an event, you receive a full refund automatically.
• If we reschedule an event or change its format (for example, moving it online), you can keep your ticket for the new date or request a full refund within [14] days of our announcement.

Free events and sessions included with a membership have no ticket to refund. If you cannot attend, please cancel your registration so someone else can take your place.

Private Mentorship With Tyson is application-based. Submitting an application is free, and you pay nothing unless you are offered a place and choose to accept it.

• Before your first session: you can request a full refund within [7] days of payment.
• After sessions have begun: [unused sessions are refunded on a pro-rata basis / fees are non-refundable].
• Rescheduling: please give at least [24] hours' notice. A session missed without notice [may be forfeited].
• If we need to cancel: we will reschedule the session at no cost or refund it.

If you have signed a written mentorship agreement, its payment and refund terms apply where they differ from this section.

If you used a discount or promotion code, refunds are based on the amount you actually paid. Promotion codes cannot be exchanged for cash.

Approved refunds are returned to your original payment method through Stripe, our payment processor. We process approved refunds within [5] business days. Your bank or card issuer may take a further [5 to 10] business days to show the refund on your statement.

If something is wrong with a charge, please contact us first. We can usually resolve it faster than a payment dispute. If a chargeback is opened, access to the related program, membership or content may be paused while the dispute is resolved.

Nothing in this policy limits the rights you have under the consumer protection laws of the place where you live. If those laws give you more generous cancellation or refund rights, such as a statutory cancellation period for online purchases, those rights apply in addition to this policy.

Questions about a purchase or a refund? Please use our contact page or email hello@breakthrumindset.com.